Expanding access to mental health resources — at lower costs — by ensuring members get the right level of care at the right time.
A large health plan based in California provides access to high-quality,
affordable healthcare and support to millions of members. In recent
years, the plan has been focused on improving member access to include
support for mental health and well-being. To help them accomplish this, we
partnered with Solera Health, a leading network of digital and community
point solutions focused on intensive, evidence-based lifestyle, behavioral
and social interventions.
The health plan is focused on improving members’ access to mental health
resources while also helping members reduce stress, improve resilience,
and live healthier lives. To scale their mental health and support, they
wanted a solution that ensures members receive the right level of care.
They also understood that a value-based arrangement was key to improved
outcomes and engagement.
SOLUTION: HEADSPACE HEALTH AND SOLERA
The health plan turned to Solera and Headspace Health to support members
participating in its mental health program. The Headspace Health model,
which includes Ginger’s behavioral healthcare and support and Headspace’s
mindfulness and meditation platform, engages members in building daily,
positive mental health habits.
Headspace Health offers on-demand, human-to-human care provided
by expert coaches, licensed therapists, and psychiatrists, augmented by
engaging self-care content from Ginger and Headspace. After filling out
an initial questionnaire, members are directed to the appropriate — and
low-cost — self-care content in the Headspace app, if needed. Members
who need more support are guided to download the Ginger app and chat
via text with a live coach, available 24/7. For those with more acute needs,
a licensed therapist or psychiatrist can be added to the member’s care
team. With this model, members access care at the right time, right place —
reducing unnecessary utilization of higher-cost care.
The majority of Ginger’s therapists, psychiatrists and coaches are employed,
which allows for quality monitoring, and clinician collaboration protects
access for health plan members and minimizes overlap with the plan’s local
The health plan’s mental health program members have access to Ginger
and Headspace on-demand, 24/7. The plan collaborated with Solera and
Headspace Health in a value-based model focused on member engagement
and clinical outcomes to ensure a positive impact for the organization and its
RESULTS: IMPROVED MENTAL HEALTH OUTCOMES AND LOWER-COST CARE
After implementing Ginger and Headspace with navigation through Solera,
the plan saw a notable improvement in mental health program-participating
members. Members demonstrated meaningful engagement with anxiety,
stress, and sleep self-care content, resulting in a positive change in these
key areas. In addition, most members with moderate to severe depression
or anxiety at intake had improved symptoms after engaging with Ginger. By
navigating members to the appropriate resources and care for their acuity
level, the health plan is able to expand access to mental health support at
Benefits and advantages
WITH GINGER, THE HEALTH PLAN HAS SEEN*
80 % of members with moderate to severe depression at intake had improved symptoms
76% of members with moderate to severe anxiety at intake had improved symptoms
77% of members who started in coaching returned to the app for coaching and/or self-care content
Average coach rating of 4.8/5 and clinician rating of 4.9/5
WITH HEADSPACE, THE HEALTH PLAN HAS SEEN**
90% of members view their plan more favorably after being offered Headspace
14,124,776 minutes of Headspace in 2022
>20% monthly engagement rate
Most-used resources include content on anxiety, stress, and sleep
”My coach is awesome, very informative, positive, and encouraging. I
always look forward to my appointments. She communicates well and sets
expectations so I always know what to expect. I feel like I’m more hopeful
and focused than I’ve been in a long time.
The texting and app are perfect for me because I wanted mental health
support but not the intensive and involved experience of traditional
in-person therapy. Having it for free through my health insurance has
given me a much better opinion of my health insurance provider.”
HEALTH PLAN MEMBER
*SELF-REPORTED M EASURES. DATA REFLECTIVE O F 01 - 07/2022.
**SELF-REPORTED MEASURES. DATA REFLECTIVE OF 12/2021 - 07/2022.
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